The Ministry of Human Rights has highlighted the lack of empathy shown by healthcare workers towards BPJS Health patients and issues of prolonged service queues at a number of health facilities. The Ministry of Human Rights affirmed that every individual has the right to receive healthcare services with dignity, equality, and free from all forms of discrimination.
Munafrizal Manan, Director General of Human Rights Services and Compliance at the Ministry of Human Rights, reminded that the status of health insurance membership, including BPJS, must not be used as a basis for differentiation in service quality or conduct by healthcare workers. "The right to health is a fundamental right inherent in every human being. BPJS patients are not 'second-class citizens'. They are right-holders with equal standing, fully protected by the state," Manan said on Sunday (9/8/2026).
As a follow-up, Manan issued Circular Letter Number PDK-HA.02.01.01-14 Year 2025 on the Implementation of Human Rights Compliance by Government Agencies Related to Health Rights since March 2025. This circular reaffirmed all healthcare service units under the Ministry of Health and government agencies to apply four main human rights principles in the delivery of services.
The Ministry of Human Rights encourages the availability of health facilities and programmes to be adequate in quantity, while emphasising the importance of accessibility. "Services must be accessible without discrimination, whether physically, economically, or in terms of information. The principle of non-discrimination includes a prohibition on differentiation based on social status, economic status, or type of health insurance," said Manan.
